Please read these terms carefully before using Amanuscribe
Last updated: February 2026
These Terms of Service ("Terms") govern your use of the Amanuscribe website (amanuscribe.ie), application (app.amanuscribe.ie), mobile app, and related services (collectively, the "Service"), operated by Amanuscribe, based in Cork, Ireland ("we", "us", or "our").
By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Amanuscribe provides a platform for professional audio transcription. You upload audio files and optional document templates, and professional typists transcribe them and deliver completed Word documents (.docx).
Typists may be:
Amanuscribe acts as a platform connecting you with typists. We facilitate the workflow (file upload, delivery, payment) but the transcription work itself is performed by individual typists.
You must be at least 18 years old to use Amanuscribe. By creating an account, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are entering into these Terms on behalf of a business or organisation, you represent that you have the authority to bind that entity to these Terms.
If you are a consumer in the European Union, you have a statutory right to withdraw from a distance contract within 14 days without giving a reason, under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. No. 484/2013), which implements Directive 2011/83/EU.
Subscription services: For Standard plan subscriptions, the 14-day withdrawal period begins on the day you subscribe. To withdraw, contact us at admin@amanuscribe.ie before the 14-day period expires. We will refund your subscription fee within 14 days of receiving your withdrawal request. Note that our 60-day money-back guarantee (see Section 7) is more generous than this statutory right.
Transcription jobs: When you submit a transcription job, you request that we begin performing the service immediately. By submitting a job, you acknowledge that you lose your right of withdrawal for that specific job once the typist has begun work on it, in accordance with Regulation 16(a) of S.I. No. 484/2013.
You agree not to:
Pricing model: Prices are displayed in Euros (€). You are charged based on the duration of your audio files (per audio minute) when you create a transcription job. Per-minute rates depend on your subscription plan. Current plans and rates are listed on our Pricing page, which forms part of these Terms.
Subscription plans: We offer Free and paid subscription plans. Paid plans include a recurring subscription fee (monthly or annual) and reduced per-minute rates. Full plan details, including fees and rates, are available on the Pricing page.
Priority surcharges: Optional priority levels incur additional per-minute surcharges as displayed on the Pricing page.
Payment method: All payments are processed securely by Stripe. A verified payment method is required for all accounts, including Free plan users.
When you are charged: Per-minute charges are billed when you create a transcription job, based on the audio duration. Subscription fees are billed at the start of each billing period (monthly or annually).
Price changes: We reserve the right to change our pricing. If you are on a paid subscription, we will give you at least 30 days' notice before any price increase takes effect on your account. You may cancel before the new pricing applies. Price changes do not affect jobs already submitted.
VAT: All prices are exclusive of VAT. VAT will be applied where required by law.
60-day money-back guarantee: New paid plan subscribers are eligible for a full refund of their subscription fee within 60 days of their first subscription payment. This is in addition to your statutory right of withdrawal (see Section 3). To request a refund, contact us at admin@amanuscribe.ie.
Per-minute charges: Charges for completed transcription jobs are non-refundable once the typist has completed the work. If you are dissatisfied with the quality of a specific transcription, please contact us and we will work to resolve the issue, which may include having the job re-done, a partial credit, or a full credit at our discretion. This does not affect your statutory rights under Irish consumer law.
Cancellation: You may cancel your subscription at any time from your account settings. Upon cancellation:
Ownership: You retain full ownership of all audio files, templates, and transcripts you upload or receive through the Service. We do not claim any intellectual property rights over your content.
Licence to us: By uploading content, you grant us a limited, non-exclusive, revocable, non-sublicensable licence to store, process, and transmit your content solely for the purpose of providing the Service. This includes making your audio files and templates available to your assigned typist. This licence terminates when your content is deleted from our systems (whether by you, by automatic retention policies, or upon account closure).
Your responsibility: You are solely responsible for the content you upload. You represent that you have all necessary rights and permissions to upload and have your content transcribed. If your audio files contain sensitive content (such as medical or legal recordings), you are responsible for ensuring you have a lawful basis to have that content processed by a third-party transcription service (see our Privacy Policy, Section 11).
When you submit a transcription job, your audio files and templates are made available to the assigned typist for the sole purpose of completing the transcription.
Amanuscribe marketplace typists are independent contractors (not employees of Amanuscribe) who are bound by confidentiality obligations and data processing agreements. They are required to:
While we take reasonable steps to vet and contractually bind our marketplace typists, we do not guarantee the actions of individual typists. If a marketplace typist breaches their obligations, we will take appropriate action (including removal from the platform) and assist you, but our liability is limited as described in Section 13.
Your own invited typists are individuals you choose to invite. You are solely responsible for the relationship with your invited typist, including any confidentiality, data handling, or quality agreements. Amanuscribe provides the platform infrastructure but is not a party to the arrangement between you and your invited typist.
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data. By using the Service, you acknowledge that you have read and understood the Privacy Policy.
For details on data retention: audio files and templates are deleted 90 days after job completion; completed transcripts are retained indefinitely while your account is active. See our Privacy Policy for full details.
We aim to provide a reliable service but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to:
We are not liable for any loss or damage resulting from service interruptions.
By you: You may close your account at any time by contacting us at admin@amanuscribe.ie. Upon account closure, we will delete your data in accordance with our Privacy Policy.
By us: We may suspend or terminate your account if:
Where possible, we will give you notice and an opportunity to remedy the issue before termination. If your account is terminated for cause, you are not entitled to a refund of any fees paid.
To the maximum extent permitted by Irish law:
Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under Irish law, including your statutory rights under the Sale of Goods and Supply of Services Act 1980 and the European Union (Consumer Rights) Regulations; or (d) any other liability that cannot be lawfully excluded.
If you are a consumer, these limitations do not affect any rights you have under mandatory consumer protection laws that cannot be contractually waived.
You agree to indemnify and hold harmless Amanuscribe from any third-party claims, damages, losses, or expenses (including reasonable legal fees) arising from:
This indemnification obligation does not apply to the extent that a claim arises from our own negligence, wilful misconduct, or breach of these Terms. If you are a consumer, this section applies only to the extent permitted by applicable consumer protection law.
If you have a dispute with us, we encourage you to first contact us at admin@amanuscribe.ie so we can try to resolve it informally. Most concerns can be resolved this way.
If informal resolution is not successful, disputes shall be submitted to the exclusive jurisdiction of the courts of Ireland.
If you are a consumer in the EU, you may also be entitled to use the European Commission's Online Dispute Resolution platform.
We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, pandemics, government actions, power failures, internet or telecommunications failures, or failures of third-party service providers. During such events, our obligations are suspended for the duration of the event.
We may update these Terms from time to time. If we make material changes, we will notify you by email or by placing a prominent notice on the website at least 14 days before the changes take effect.
Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms. If you do not agree with the changes, you may close your account before they take effect.
These Terms are governed by and construed in accordance with the laws of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Irish courts, without prejudice to any mandatory consumer protection rights you may have under the laws of your country of residence.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
You may not assign or transfer your rights or obligations under these Terms to any third party without our prior written consent. We may assign our rights and obligations under these Terms to a successor in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets, provided that the successor agrees to be bound by these Terms.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us to be effective.
These Terms, together with our Privacy Policy and the Pricing page, constitute the entire agreement between you and Amanuscribe regarding the Service and supersede all prior agreements, understandings, or representations.
Questions about these Terms? Contact us at admin@amanuscribe.ie.
